FantasyArena Pro — Terms of Use

1. Who we are and what these Terms are

1.1 FantasyArena Pro ("FantasyArena", "we", "us") is a fantasy cricket app made and run by AX Labs, a business registered in Bangladesh under a trade licence. You can reach us through Support in the app.

1.2 These Terms are the agreement between you and us whenever you use the app. You accept them when you tick "I'm 18 or older, and I agree to the Terms" while registering, and again when the app asks you to accept a new version. If you do not agree, do not use the app.

1.3 How we use your personal information is explained in our Privacy Policy, on the same page in the app.

1.4 Some rules here start on a date we announce in the app, for example SMS codes, where bonus can be used and when a deposit can be withdrawn. Until then, the app shows the rule that applies.

1.5 These Terms are written in English. A Bengali translation will be published on our website; if the two differ, the English text decides.

2. Free contests first, and how a contest is decided

2.1 Every match has a free contest. You never need to pay to play FantasyArena, and free contests can pay real prize money, paid by AX Labs.

2.2 We encourage you to play the free contests. Paid contests are optional, and we do not push anyone to play them. They are for people who know cricket well, who have done well in the free contests, who choose to play, and who can afford the entry fee.

2.3 Contests are decided by knowledge and skill: how the real players you pick perform in the real match, and your choice of team, captain and vice-captain. You do not bet on the result of a match, and nobody plays against us: entry fees go into the prize pool, less a platform fee that we earn whoever wins. We do not change or influence results; points come only from what happens in the match.

3. Who can play

3.1 You must be 18 or older. We may ask you to prove your age at any time, and we will close an account that belongs to someone younger, refunding any money they deposited that has not been played.

3.2 You must have a Bangladeshi mobile number (one starting 013 to 019) and use the app in Bangladesh.

3.3 One person, one account. Each mobile number can hold one account, and each person may hold only one account. You may not use anyone else's account or let anyone use yours.

3.4 The owner, staff and agents of FantasyArena do not play paid contests. If that ever changes, we will say so in these Terms first, and anyone who plays will have no advantage: no sight of anyone's team before the lock, and no information other players do not have.

3.5 You may not use the app if the law that applies to you does not allow it.

4. Your account

4.1 Your mobile number is your account. We prove it with a 6-digit code sent by SMS. A code works for 5 minutes, for 5 tries, and only once.

4.2 Your Team Name is the name everyone else sees. It must be 4 to 15 English letters, digits or "_", starting with a letter. It may not be rude, hateful or a slur (in any language or spelling), may not look like staff, FantasyArena, a payment service or a betting brand, and may not be a phone number. You can change it once yourself in My Profile; after that, Support can change it. If a name breaks this rule, we may replace it with "Player_" and your Player ID, and your next change is free.

4.3 Your full name must be the name on the bKash, Nagad or Rocket account you withdraw to, and your date of birth, if you give it, must be true. Once a withdrawal has been paid to your name, your full name and date of birth are locked; after that only Support can correct them, and may ask for proof.

4.4 Keep your account safe. Keep your password to yourself. FantasyArena staff will never ask for your password, your SMS code, or your bKash, Nagad or Rocket PIN. You are responsible for what happens on your account until you tell Support it is at risk.

4.5 For your safety:

• after you reset your password with a code, every other phone is logged out and withdrawals wait 24 hours;
• after you change your mobile number with a code, withdrawals wait 24 hours;
• changing your password logs out every other phone.

4.6 To spot second accounts and protect bonuses, the app sends us some facts about your phone, as the Privacy Policy explains. We may pause a bonus, a reward or a withdrawal while we look at them.

5. Contests

5.1 Your team. For each match you pick 11 players from that match's squad: 1 to 8 from each role (wicketkeepers, batters, all-rounders, bowlers), at most 10 from one side, within 100 credits. You choose a Captain, whose points count double (×2), and a Vice-captain, whose points count one and a half times (×1.5). You can make up to the number of teams the app shows for a match.

5.2 The lock. You can make, change, join and leave until the match locks. A match locks at its start time by our server's clock. If the match starts late and no ball has been bowled, the deadline moves on until the first ball, as the app shows ("Late start · until the first ball"), but never more than a set time past the scheduled start (1½ hours for a T20, 3 hours for a one-day match, 2 hours otherwise). We may also lock a match early or extend its deadline when the match makes that necessary. After the lock nothing can be changed, and everyone can see everyone's teams. Before the lock your team is private.

5.3 Delayed or moved matches. If a match is delayed or moved to another time or day, its contests stay. Before the lock, the deadline follows the new start time. If the match had already locked, the locked teams play when the match is played. Entry fees are refunded only as 6.5 says.

5.4 Joining. Each contest shows its entry fee, its seats, its prizes and its platform fee before you join. The fee leaves your wallet when you join. A contest may let you enter more than one team, up to the limit it shows.

5.5 The free contest. Every match has one. Every team you save is in it at no cost. If it has prizes, AX Labs pays them, as long as the number of teams the contest shows play ("Guaranteed" means it pays whatever the number).

5.6 When a contest is full. If the last seat goes to someone else at the same moment, we put you into an identical contest (same fee, same prizes) and the app tells you. For Head-to-Head we do not move you; the app offers the next one.

5.7 Leaving. You can leave a paid contest at any time before the lock and get the full fee back. You cannot leave after the lock.

5.8 Contests that do not fill. At the lock:

• a contest marked to refund below a minimum, and short of it, is cancelled and every fee is returned;
• a "Flexible" contest plays with the teams in it, and its prizes are recalculated for that number of teams (7.3);
• a paid contest with only one team is always cancelled and refunded, and a Head-to-Head with no opponent is refunded.

5.9 Cancelling. We may cancel a contest before the lock, and if we do, every fee is returned.

6. Points and results

6.1 Where points come from. Points come from each player's performance in the real match, as recorded in the match's scorecard and delivered to us by our cricket data provider, and are counted on the table in the app's Points System page. If the data is missing or clearly wrong, our staff may enter or correct points from the scorecard by hand, and the app says so.

6.2 Live points are not final. Points during and just after a match can change as the scorecard is corrected.

6.3 When results are final. A contest's result is final when our staff confirm the result and pay it, after the match is over. Each contest is paid once, and once paid, its result does not change, even if the scorecard is changed later.

6.4 Ties. Teams with equal points share a rank. Tied teams share equally the prizes of the places they cover. Each share is rounded down to the paisa, and any paisa left over go one each to the tied teams in the order our system keeps.

6.5 Abandoned or no result. If a match is abandoned, has no result, or is cancelled, every team scores 0 and every entry fee is refunded; the part paid with bonus comes back as bonus.

6.6 Playing XI. Before the lock, the app shows who is in each side's XI when it is known. When the data provider is late, staff may mark the XI by hand from public sources; points and prizes never depend on those marks, only on the match itself.

7. Prizes and the platform fee

7.1 The platform fee. Each paid contest has a platform fee of 0% to 30% of its entry fees, shown on the contest before you join. It is fixed once anyone has joined. It is our charge for running the contest and our income, and we pay the VAT due on it; nothing is added to your entry fee for VAT. It is not taken from free contests, or from contests that are cancelled, refunded or abandoned.

7.2 The prize pool is the entry fees paid by everyone in the contest, less the platform fee. A full contest pays the prizes it shows, place by place.

7.3 A Flexible contest that is not full pays the teams in it at the lock: about the same share of teams win, the prizes are recalculated in proportion to the smaller pool, and prizes for places nobody reached are shared among the winners. Before the lock the app shows both the "Max Fill" and the "Current Fill" prizes.

7.4 Rounding. Prizes in a recalculated contest are rounded down to whole taka and what is left goes to first place. The platform fee is rounded down to the paisa.

7.5 Taxes. If the law requires us to deduct tax from a prize, we will, and we will tell you. Any other tax on your winnings is yours.

8. Your wallet

8.1 The wallet is a record, not a bank account. It records what you deposited, paid, won and withdrew. It earns no interest, cannot be sent to another player, and has value only inside FantasyArena.

8.2 Three kinds of money (Account shows each):

• Winnings, which includes prizes and other cash credits such as a cash refund: you can withdraw them.
• Deposit: money you added. You can withdraw it once you have played it in paid contests that were settled (each taka played once); until then it is for playing. If you need an unplayed deposit back, Support may return it, but only to the number it came from.
• Bonus: given by us to play with. It can never be withdrawn. What you win with it is Winnings.

8.3 Mistakes. If money reaches your wallet by mistake, we may take it back, with a note you can see.

9. Deposits

9.1 You add money by sending it from your bKash, Nagad or Rocket account to the number the app shows you for that deposit, then entering the transaction ID (TrxID) in the app. Send only to a number the app shows you, and only your own money. We never ask you to send money to a number given in a call, an SMS or a chat.

9.2 Our staff check each deposit against their own MFS records and then add it to your wallet. A deposit we cannot find, or that does not match what you entered, is not added; the app tells you why.

9.3 A deposit must be at least ৳50 and at most ৳25,000 (or less for some numbers, as the app shows). You can have up to 3 deposits waiting at a time. The MFS charge for sending the money is yours.

10. Withdrawals

10.1 You can withdraw your Winnings and your played deposit to a bKash, Nagad or Rocket account, at least ৳500 at a time, one withdrawal at a time. The amount is set aside the moment you ask, and returned to your wallet if the withdrawal is refused.

10.2 You need a full name in My Profile, the name on your MFS account. If the receiving account is in another name, we may ask why before paying.

10.3 We usually send a withdrawal within 1 hour. A request made between 12:00 midnight and 9:00 AM (Dhaka time) is counted from 9:00 AM. It can take longer, or we may ask you questions or for proof, when something needs checking: a new number or a recent password reset (24 hours, see 4.5), a payout number another account also uses, or anything that looks like a breach of these Terms.

11. Bonuses

11.1 Sign-up bonus. A new account gets a one-time ৳30 bonus, once per person and per phone number. We may hold it for review if your phone looks like another account's (4.6).

11.2 How bonus is used:

• bonus is used first when you join a contest where it can be used, and the app shows how much of a fee comes from bonus;
• bonus plays only in contests of 10 or more players (not in Head-to-Head);
• bonus ends after 30 days without a paid contest, and we send a notification 3 days before;
• bonus can never be withdrawn; prizes won with it are Winnings;
• if a contest is refunded, the bonus part comes back as bonus.

12. Refer codes

12.1 When you register you may enter a refer code someone gave you. A code can be entered only then, and only one. Support may add a forgotten code within 7 days of sign-up.

12.2 Refer & Earn starts on a date we announce in the app (1.4). While it runs, its page in the app shows when your own code opens, when a friend counts, what each of you gets and the limits each month, and those rules are part of these Terms. We may change them, or pause the programme for new sign-ups; a reward already earned is still given. A partner's share is set by their written agreement with us.

12.3 A friend does not count if they signed up on your phone, share a phone or a bKash or Nagad number with you or another account, or otherwise look like a second account (4.6, 13.1). We may hold a reward while we check, and we tell you what we decided. A reward comes only for friends you brought yourself, never for their friends.

12.4 Anyone sharing a FantasyArena code must present FantasyArena as it is: free contests with real prizes, and paid contests as an option. You may never tell anyone to deposit or to play paid contests, promise earnings, use words of betting or gambling, share your code with anyone under 18, pretend to be FantasyArena, or spam. If you do, we may stop your code and keep back its rewards.

13. Fair play

13.1 You may not:

• hold or use more than one account, or let someone else use yours;
• make accounts to collect bonuses or rewards, or enter a friend on your own phone;
• agree with other players to share teams or prizes, or otherwise act together to win unfairly;
• use bots, scripts, a modified or cloned app, or any way of using the app other than as it is meant to be used;
• take advantage of a bug, an error in prizes or points, or someone else's account details; tell Support instead;
• send money from an account you are not allowed to use, or use FantasyArena to move money for any reason other than playing;
• harass staff or other players, or choose an offensive Team Name.

13.2 If we have good reason to believe you broke 13.1, we may, depending on what happened: refuse or cancel an entry, hold or take back a bonus or reward, hold a withdrawal while we check, take back prizes won through the breach, suspend your account, or close it. We will tell you what we did and why, and you may reply through Support. Money you deposited and did not play is returned to the number it came from, unless the law requires otherwise.

14. Playing responsibly

14.1 Start with the free contests. If you play paid contests, play only with money you can afford to lose; never borrow to play, and do not try to win back what you have lost.

14.2 You can ask Support at any time to pause your account for a period you choose, or to close it.

14.3 We may limit how much you can deposit or play, or pause your account, if we think it is in your interest.

15. The app

15.1 FantasyArena is an Android app. Install it and its updates only from our official link or from the app's own update screen. A copy from anywhere else may be fake.

15.2 We may require you to update to keep playing.

15.3 We work to keep the app running, but we cannot promise it will always be available, fast or free of errors. Live scores and points can be late when our data provider or the network is.

16. Closing your account

16.1 You can close your account by telling Support. First, any withdrawal waiting must finish, your teams must not be in a contest still to be paid, and your Winnings are paid out to you. Bonus is lost when the account closes.

16.2 We then close the account and erase your private details (your full name, date of birth, gender and address). We keep your mobile number (so it cannot be used for a second sign-up bonus), your Team Name, your Player ID, and the record of every deposit, withdrawal, entry fee and prize, as the law and our books require.

16.3 We may suspend or close your account under section 13, if the law requires it, or if we stop offering the app or paid contests. Unless 13.2 applies, we then pay out your Winnings and return your unplayed deposit to the number it came from.

17. If the law changes

17.1 If a law, a regulator or a court tells us that paid contests, deposits, withdrawals or rewards must stop or change, we may stop or change them at once. We will refund the entry fees of contests not yet settled, and you will be able to withdraw your Winnings and ask for your unplayed deposit back, as far as the law allows.

18. Our responsibility

18.1 We are responsible for running contests and keeping your wallet record as these Terms say.

18.2 We are not responsible for losses caused by things outside our reasonable control, including: mistakes or delays in the match data that we could not reasonably have spotted before a contest was paid, MFS services, your phone or your network, or someone using your account because you shared your password or code.

18.3 As far as the law allows, our total responsibility to you for any claim is limited to the entry fees you paid in the 3 months before it, plus the money in your wallet. Nothing in these Terms limits anything the law does not let us limit.

19. Problems and complaints

19.1 Tell Support first, within 7 days of the contest, deposit or withdrawal concerned, with your Player ID and any TrxID. We aim to answer within 3 working days.

19.2 These Terms are governed by the laws of Bangladesh, and the courts of Dhaka decide any dispute.

20. Changes to these Terms

20.1 We may change these Terms, for example when a feature is added or the law changes. We show the new version in the app before it takes effect. For a change that affects your money or your rights, we ask you to accept it before you play again; if you do not, you can close your account (section 16).

21. Other things

21.1 The app, its design and its content belong to AX Labs. Players' names and match facts belong to whoever owns them; we show them to run the game. You may not copy, change or take apart the app.

21.2 We may send you SMS codes and notifications about your account and your money. You can turn off other notifications in Settings.

21.3 If one part of these Terms cannot be applied, the rest still applies. If we do not use a right at once, we have not given it up.